One of the mainstays of being a top seller on eBay is learning to respond to your customers in a timely manner.
When you receive an email, answer it promptly.
This will help make you a sale. If you don’t respond, then a buyer may lose interest in your item and move on to something else.
Learn from your experiences with sales clerks and businesses. If you’re not responded to, then you’re not happy with your buying experience.
Simply because you don’t have to see your customers face to face or speak to them on the phone doesn’t mean that you should ignore them. Email your customers, send them a thank-you email, ask them questions to see how you could improve their buying experience.
Give your customers excellent service and they will become repeat customers AND leave you good feedback responses, which will also increase your overall sales.
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Monday, August 4, 2008
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